Frequently Asked Questions

We recommend booking at least 2-3 weeks in advance, especially during peak season (May-September). However, we often accommodate last-minute moves based on availability. Contact us as soon as you know your moving date for the best scheduling options.

Our standard service includes professional movers, a moving truck, basic equipment (dollies, straps, blankets), loading, transportation, and unloading. Additional services like packing, unpacking, furniture assembly, and storage are available as add-ons.

Local moves are typically charged hourly with a 3-hour minimum, while long-distance moves are quoted based on distance and volume. We offer free in-home or virtual estimates to provide accurate pricing. All quotes include transparent breakdowns with no hidden fees.

Yes, we provide basic liability coverage at no extra cost. This covers $0.60 per pound per item. For high-value items, we strongly recommend our premium insurance option, which provides full replacement value coverage.

Not necessarily. While you can pack yourself to save money, we offer professional packing services. Our team uses high-quality materials and proper techniques to ensure your items are protected. We can pack everything or just fragile/specialty items.

For safety and legal reasons, we cannot transport hazardous materials (paint, chemicals, propane), perishable food, plants, pets, or items of extraordinary value (jewelry, cash, important documents). We recommend transporting these items personally.

For hourly moves, you only pay for the actual time used, billed in 30-minute increments. For flat-rate moves, the price is locked in regardless of time. We provide realistic estimates and work efficiently to stay on schedule.

Yes, we sell packing materials including boxes, tape, bubble wrap, and specialty containers. Materials are also included in our full-service packing packages. You can purchase materials in advance or on moving day.

Absolutely. We offer climate-controlled storage facilities with flexible terms. We can move your items directly into storage and retrieve them when you're ready. Storage fees are separate from moving costs.

While rare, accidents can happen. We take every precaution to prevent damage. If something is damaged, file a claim within 30 days. Our insurance will cover repairs or replacement based on your coverage level. We handle claims promptly and fairly.

Yes, subject to availability. We understand that sometimes moves need to happen quickly. Contact us as early as possible on the day you need service, and we'll do our best to accommodate you. Emergency moves may have premium pricing.

We accept cash, all major credit cards, debit cards, and certified checks. Payment is typically due upon completion of the move. For large moves, we may require a deposit to secure your booking date.